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Shipping & Returns

Orders & Shipping

All orders may now be placed online through Nada Ghazal Fine Jewelry e-commerce platform nadaghazal.com. Once order is submitted, one of our sale representatives will confirm it with an expected delivery date.

All orders will be dispatched within 10 working days. Once item is dispatched, it will be delivered within 72 hours.		Nada Ghazal Fine Jewelry ships within Lebanon and internationally with FedEx, DHL and UPS depending on the destination. All our shipments are insured door to door.
All orders may now be placed online through Nada Ghazal Fine Jewelry e-commerce platform nadaghazal.com. Once order is submitted, one of our sale representatives will confirm it with an expected delivery date.

All orders will be dispatched within 10 working days. Once item is dispatched, it will be delivered within 72 hours.		Nada Ghazal Fine Jewelry ships within Lebanon and internationally with FedEx, DHL and UPS depending on the destination. All our shipments are insured door to door.

Duties & Taxes

Duties and taxes will be applicable as per your country rules and regulations. If shipping to KSA, UAE, Kuwait, Bahrain, Qatar, Egypt, Turkey, EU, UK, USA, and Canada you have the option to pre-pay duties and VAT at checkout. If you choose to have your order shipped on a Delivery Duty Paid (DDP) basis, duty will not be refunded in case of exchange. If you choose not to click this option, you agree to pay duties once the item is delivered to you as per your country rules and regulations. 

 

If you are ordering to Lebanon, import duties will not be applicable.

Duties and taxes will be applicable as per your country rules and regulations. If shipping to KSA, UAE, Kuwait, Bahrain, Qatar, Egypt, Turkey, EU, UK, USA, and Canada you have the option to pre-pay duties and VAT at checkout. If you choose to have your order shipped on a Delivery Duty Paid (DDP) basis, duty will not be refunded in case of exchange. If you choose not to click this option, you agree to pay duties once the item is delivered to you as per your country rules and regulations. 

 

If you are ordering to Lebanon, import duties will not be applicable.

Returns and Exchange

Returns are not applicable, however for exchange, kindly contact us on shop@nadag.com with your order number to lead you through the process.

While we do hope all of our customers love their purchased Nada Ghazal Fine Jewelry, unworn jewelry is eligible for exchange within 10 days from date of delivery, taking into consideration that the item is not worn and in good condition. However, please be aware that all costs incurred in shipping returns are under customer responsibility. Duty reclaims on returns are also under the responsibility of the customer.		Items deemed as damaged and as such returned will be inspected. Accidental damage or result of misuse caused by the customer will not be accepted.

We kindly ask you to return items in their original Nada Ghazal Fine Jewelry packaging.

To ensure the best and highest delivery standard, all of our jewelry is checked and packaged by Nada Ghazal Fine Jewelry E-Commerce team, Lebanon.
Returns are not applicable, however for exchange, kindly contact us on shop@nadag.com with your order number to lead you through the process.

While we do hope all of our customers love their purchased Nada Ghazal Fine Jewelry, unworn jewelry is eligible for exchange within 10 days from date of delivery, taking into consideration that the item is not worn and in good condition. However, please be aware that all costs incurred in shipping returns are under customer responsibility. Duty reclaims on returns are also under the responsibility of the customer.		Items deemed as damaged and as such returned will be inspected. Accidental damage or result of misuse caused by the customer will not be accepted.

We kindly ask you to return items in their original Nada Ghazal Fine Jewelry packaging.

To ensure the best and highest delivery standard, all of our jewelry is checked and packaged by Nada Ghazal Fine Jewelry E-Commerce team, Lebanon.

Repairs

If you should experience the need for repair on any piece of Nada Ghazal Fine Jewelry, kindly email us on shop@nadag.com. Please include your full name, email address, order number and detailed repair issue.

Nada Ghazal Fine Jewelry commit to providing you superb quality and craftsmanship. We have a 1 year warranty policy from the date of purchase. We will only accept repairs for items purchased on our e-commerce platform nadaghazal.com. Repairs for items purchased at our retailers must be returned through their original point of purchase only. Proof of purchase will be required to validate the warranty. Kindly note that our warranty only covers damages that are not caused by accident.
If you should experience the need for repair on any piece of Nada Ghazal Fine Jewelry, kindly email us on shop@nadag.com. Please include your full name, email address, order number and detailed repair issue.

Nada Ghazal Fine Jewelry commit to providing you superb quality and craftsmanship. We have a 1 year warranty policy from the date of purchase. We will only accept repairs for items purchased on our e-commerce platform nadaghazal.com. Repairs for items purchased at our retailers must be returned through their original point of purchase only. Proof of purchase will be required to validate the warranty. Kindly note that our warranty only covers damages that are not caused by accident.
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